Terms and Conditions
Last updated: November 12, 2026
Here you will find the terms of sale that apply when you shop in the online store, and the membership terms that apply when you are a member of Min Pierre Robert.
Terms of Sale for the Pierre Robert online store
These terms of sale apply to purchases of goods from Pierre Robert's online store at www.pierrerobert.no.
1. The agreement
These terms of sale apply to the sale of goods from pierrerobert.no to consumers in Norway.
The agreement consists of these terms of sale, information provided in the ordering solution, and any specially agreed terms.
In the event of a conflict between the information in the ordering solution and these general terms of sale, specially agreed information takes precedence, as long as it does not conflict with mandatory legislation.
2. The parties
Seller:
Pierre Robert Group AS
Organization number: 912 692 094
Address: Karenslyst allé 9, 0278 Oslo, Norway
Email: forbruker@pierrerobert.no
Website: www.pierrerobert.no
Buyer:
The consumer who places the order, hereinafter referred to as the "buyer" or "you".
3. Price
All prices in the online store are stated in Norwegian kroner (NOK) and include value added tax.
Any shipping costs and other additional costs are stated before the order is completed.
The total price for the purchase, including all taxes and additional costs, is clearly shown before you confirm the order.
The price shown in the order at the time of purchase is the price that applies, subject to obvious errors, cf. section 10.
4. Conclusion of the agreement
The agreement is binding on both parties when the buyer has sent the order to the seller, unless there is a typing or keying error in the offer or the order that the other party realized or should have realized.
When the order is received, we send an order confirmation to the email address provided at the time of purchase.
We recommend that you check the order confirmation and contact us as soon as possible if you discover errors or omissions.
5. Payment
We offer the following payment options in the online store:
Vipps
Klarna
Visa
Mastercard
Apple Pay
Google Pay
Available payment options are shown at checkout when ordering.
For card payments, the amount may be reserved when the order is placed. The amount is normally only charged when the item is shipped from the warehouse.
For payment through Klarna, Klarna's relevant payment terms also apply. The time of payment and any invoice or installment terms are shown in the payment solution.
Payment is handled by our payment providers in accordance with applicable security requirements.
6. Delivery
We use Helt Hjem as the carrier for deliveries from the online store.
Normal delivery time is 1–3 business days from the time the order is processed, subject to deviations due to high demand, public holidays, or other circumstances that may affect delivery time.
Estimated delivery time and any shipping costs are stated in connection with the order.
The item is considered delivered when you, or a person you have designated, have taken physical possession of the item.
The risk for the item passes to the buyer upon delivery in accordance with the Norwegian Consumer Purchases Act.
If the item is not delivered as agreed, you have rights under the Norwegian Consumer Purchases Act, including the right to demand delivery, withhold payment, cancel the purchase, or claim compensation when the conditions of the Act are met.
7. Right of withdrawal
When you shop at pierrerobert.no, you have, as a general rule, a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act.
The withdrawal period runs from the day after you, or a person you have designated, receive the item.
If the order consists of several items that are delivered separately, the period runs from the day after the last item is received.
To exercise the right of withdrawal, you must give us clear notice before the withdrawal period expires.
You can contact us at forbruker@pierrerobert.no or use the standard withdrawal form made available in connection with the purchase.
You do not need to give any reason for wanting to withdraw from the purchase.
When you have given notice that you want to exercise the right of withdrawal, the item must be sent back without undue delay and no later than 14 days after you gave notice.
You cover the direct costs of the return, unless otherwise stated or agreed.
When the right of withdrawal is exercised, we refund all payments we have received from you for the items being returned, including the original standard shipping when the entire purchase is returned under the right of withdrawal. Any additional costs resulting from your choosing a more expensive delivery method than our cheapest standard delivery are not refunded.
The refund is made without undue delay and no later than 14 days after we received notice that you want to exercise the right of withdrawal.
We may withhold the refund until we have received the item, or until you have documented that the item has been sent back, whichever occurs first.
The refund is, as a general rule, made using the same means of payment that was used for the purchase, unless otherwise expressly agreed.
You have the right to examine the item in a proper manner to determine its nature, characteristics, and function.
If the item has been handled beyond what is necessary for such an examination, you may be liable for any reduction in value.
Exception to the right of withdrawal: hygiene products
The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, if the seal has been broken after delivery, cf. Section 22(g) of the Norwegian Right of Withdrawal Act.
This may be relevant for certain underwear products, provided that the conditions for the exception are met.
It is not sufficient that an item belongs to the underwear category. Any exception must be assessed based on the nature of the item and whether it has a relevant hygiene seal that has been broken.
Any limitations on the right of withdrawal shall be clearly stated on the relevant product page before the purchase is completed.
Exceptions to the right of withdrawal do not affect your statutory rights to make a complaint if the item is defective.
8. Returns
If you want to return an item, you can contact our customer service at forbruker@pierrerobert.no for information about the procedure and return address.
You can also use any return solution available on pierrerobert.no.
When exercising the right of withdrawal, we recommend that the item be returned in its original packaging if possible. However, original packaging is not an absolute condition for exercising the statutory right of withdrawal.
The item must be packaged properly so that it is not damaged during transport.
When exercising the right of withdrawal, you bear the risk for the return shipment until the item is received by us. We therefore recommend that you use a traceable shipping method.
Returns in connection with complaints are handled under the rules of the Norwegian Consumer Purchases Act and may have different conditions than returns under the right of withdrawal.
9. Complaints
If the item has a fault or defect, you have the right to make a complaint under the Norwegian Consumer Purchases Act.
You must notify us within a reasonable time after you discovered or should have discovered the defect. A complaint made within two months after the defect was discovered is always considered timely.
The absolute deadline for complaints is normally 2 years from delivery. For items that, with normal use, are meant to last significantly longer, the deadline is 5 years.
In the event of a defect, you may, under the Norwegian Consumer Purchases Act, be entitled to:
Repair of the fault
Replacement with an equivalent item
A price reduction
Cancellation of the purchase
Compensation when the conditions are met
Which claims you can make depends on the nature of the defect and the more detailed rules in the Norwegian Consumer Purchases Act.
If the complaint is justified, the remedy shall be carried out at no cost to you and without significant inconvenience.
To make a complaint, you can contact us at forbruker@pierrerobert.no.
We recommend that you state the order number, describe the fault, and attach pictures if relevant, so that we can handle the case as efficiently as possible.
The right to make a complaint applies regardless of any warranty or other voluntary return arrangements.
10. Errors in price or stock
We strive to ensure that all information in the online store is correct, including prices, product descriptions, and stock status.
If there is an obvious typing or keying error in the price or other essential information, and the buyer realized or should have realized that there was an error, the agreement is not binding on the incorrect basis.
In such cases we will contact you as soon as possible to inform you of the error and clarify how it will be handled.
If an ordered item turns out to be sold out or cannot be delivered as agreed, we will inform you and offer a solution in accordance with your rights under the Norwegian Consumer Purchases Act.
We cannot unilaterally cancel a binding order solely because the item is sold out or because an internal stock error has occurred.
11. Personal data
Pierre Robert Group AS processes personal data in accordance with applicable privacy legislation.
We process the personal data necessary to complete purchases, handle payment and delivery, provide customer service, and comply with legal obligations.
You can find more information about which personal data we process, the purposes, the legal basis, and your rights in our privacy policy.
If you are a member of Min Pierre Robert, separate membership terms apply to the membership and the associated benefits.
12. Disputes
The agreement is governed by Norwegian law.
If a disagreement arises between the buyer and the seller, we encourage the parties to first try to resolve the matter amicably.
You can contact us at forbruker@pierrerobert.no if you have questions or want to make a complaint.
If we do not reach an agreement, you can bring the matter before the Norwegian Consumer Authority (Forbrukertilsynet) for mediation.
If mediation does not succeed, the case may, where applicable, be handled by the Consumer Disputes Commission (Forbrukerklageutvalget).
More information is available at:
Disputes may also be brought before the courts in accordance with applicable legislation.
These terms of sale do not limit the rights you have under mandatory consumer legislation.
Membership Terms for Min Pierre Robert
1. General
Min Pierre Robert is a membership and loyalty program for Pierre Robert customers who have registered as members.
Membership is free and is open to private individuals who are at least 15 years old. The membership and the benefits that come with it are personal and cannot be transferred to or inherited by others.
Min Pierre Robert is owned and operated by Pierre Robert Group AS, organization number 912 692 094, Karenslyst allé 9, 0278 Oslo, Norway. Email: forbruker@pierrerobert.no.
As a member, you get access to the member benefits offered through Min Pierre Robert at any given time. These may include member offers, discounts, and other benefits made available to members.
The benefits that apply at any given time, and any special conditions for them, will be shown on pierrerobert.no or in the information provided in connection with the individual benefit.
As a general rule, the member benefits apply to purchases through pierrerobert.no, unless otherwise expressly stated. The membership does not automatically give the right to benefits when buying Pierre Robert products from other retailers.
Communication with members
You can be a member without consenting to marketing by email or SMS. We obtain separate consents for marketing by email and by SMS. If you consent, we may send you newsletters and, on rare occasions, SMS messages based on your purchases, information you share yourself, and how you respond to our communication. We want to use this insight to make the communication more personal and relevant to you, including through tailored offers, product recommendations, and information based on your interests and preferences.
Email is an important communication channel for Min Pierre Robert. We use email to send necessary information about the membership, including confirmation of registration, changes to the membership terms, and other information necessary to administer the membership.
You can withdraw your consents to marketing by email and SMS at any time, either through My Page, via the unsubscribe options in our messages, or by contacting us. This does not affect your membership or your access to the member benefits. You will still be able to receive necessary service messages concerning the membership or orders you have placed.
Member benefits
As a member of Min Pierre Robert, you can get access to various benefits and offers that Pierre Robert makes available through the membership program.
The benefits may vary over time and may be linked to specific products, campaigns, or purchase conditions.
Any discounts, coupons, and other member benefits are personal and normally cannot be combined with other offers, unless otherwise stated.
Pierre Robert Group AS reserves the right to change which benefits are offered, within the framework of these membership terms and applicable legislation.
Changes that significantly reduce benefits already earned or granted will be announced in advance and handled in a reasonable manner.
Possible bonus and points programs
Pierre Robert Group AS may choose to offer a bonus or points program for members. It has not been decided whether or when such a program will be launched, and the membership does not give the right to bonus or points until the program has been launched and the terms have been made available.
If such a program is launched, the following applies as a general rule, unless otherwise stated in the terms for the program:
Bonus is earned on purchases you make at pierrerobert.no when you are identified as a member.
Earned bonus can be used on later purchases at pierrerobert.no. Bonus cannot be paid out in cash.
Bonus is personal and cannot be transferred to others.
If you return items, bonus earned on those items may be withdrawn.
Bonus may have a limited period of validity. The period of validity and any expiry will be stated in the terms for the program.
The specific terms for earning, use, validity, and any expiry will be made available on pierrerobert.no before the program is put into use. If you have earned bonus with us previously, we will inform you of how it will be handled.
Possible birthday benefits
If you voluntarily register your date of birth, it may be used to administer any birthday benefits offered through the membership program.
Such benefits are given in accordance with the conditions that apply at the relevant time.
Registering your date of birth does not automatically give the right to a birthday gift or discount every year.
Any use of date of birth for marketing or personalization requires a valid legal basis.
2. Privacy
Pierre Robert Group AS is the data controller for personal data processed in connection with Min Pierre Robert.
When you join, we process the personal data necessary to create and administer the membership, identify you as a member, and deliver the member benefits.
We may also process information about your activities and purchases when this is necessary to administer the membership program.
Use of information for marketing, customer analysis, and personalized communication takes place in accordance with our privacy policy and requires a valid legal basis.
The legal basis for processing that is necessary to administer the membership is GDPR Article 6(1)(b) (performance of a contract).
Where the processing is based on consent, the legal basis is GDPR Article 6(1)(a).
Other legal bases may apply for specific purposes, as set out in our privacy policy.
2.1 What information do we collect, and what do we use it for?
We collect and use information about you to administer the membership, deliver member benefits, and offer good services.
When you join Min Pierre Robert, we may ask you to register the following information:
First name
Last name
Email address
Mobile number
Login information or other necessary identification
We also record information about membership status, registration date, and acceptance of the membership terms.
When you shop through pierrerobert.no as an identified member, we may link purchase information to your member profile.
This may include which products you have bought, purchase date, order value, discounts, and any returns.
The information is used to administer the membership and give you access to relevant member benefits.
We may also offer you the opportunity to voluntarily register additional information, for example date of birth, product interests, and preferences.
Use of purchase history, interests, or other information for individual customer analysis, profiling, and personalized marketing only takes place when we have a valid legal basis for it.
If you have consented to marketing by email or SMS, we may use your contact information to send information in accordance with the consent.
We retain necessary documentation of the consents you have given and any withdrawals.
Further information about how we process personal data can be found in our privacy policy on pierrerobert.no.
2.2 Data processors
Pierre Robert Group AS uses external providers and data processors to administer the membership program and deliver related services. We may also engage partners to carry out analyses and surveys.
External providers and data processors include systems for customer registration, CRM, membership administration, customer communication, and technical operations.
Key providers in our solution are:
Voyado: CRM, customer data, and customer communication
Centra: e-commerce platform and associated customer data
TRY: development, implementation, and technical assistance
The providers' specific roles and access depend on the services they deliver.
When providers process personal data on our behalf, we enter into the necessary data processing agreements to ensure that the information is processed in accordance with applicable legislation.
Data processors cannot use the personal data for their own purposes beyond what follows from the agreements and applicable regulations.
We do not sell personal data about our members to third parties.
More information about the sharing of personal data and any transfers outside the EU/EEA can be found in our privacy policy.
2.3 Your rights
You have the right to access the personal data we process about you, and you can request that incorrect information be corrected.
You can also, when the conditions in the privacy regulations are met, demand erasure, restriction of processing, or data portability, and object to the processing.
You have the right to withdraw consents you have previously given, and you can file a complaint with the Norwegian Data Protection Authority if you believe your personal data is being processed in violation of the regulations.
If you want to end your membership, you can do so via the available features on My Page.
When you cancel, you lose access to the member benefits. Any unused benefits are handled in accordance with the specific terms that apply to the benefit in question.
Information that is necessary solely for the membership will be deleted or anonymized when it is no longer necessary.
Some information may still be retained if we have another valid legal basis or a statutory retention obligation, for example under accounting legislation.
2.4 Use of information from publicly available sources
Pierre Robert Group AS may need to check and update customer information to ensure that the information we have registered is correct.
If we use publicly available sources or external services for such updating, this shall take place with a valid legal basis and in accordance with our privacy policy.
We will not use information from external sources for new purposes unless there is a lawful basis and the necessary information has been given.
3. Duration of the terms
These membership terms apply from November 12, 2026, and for as long as you are a member of Min Pierre Robert.
The membership runs until you cancel it yourself, or the membership is ended in accordance with these terms.
You can end your membership at any time at no cost and with immediate effect.
Cancellation can be made through the available features on My Page or by contacting us at forbruker@pierrerobert.no.
Pierre Robert Group AS reserves the right to make changes to the membership terms and the membership program.
In the event of significant changes that affect members' rights or benefits, we will inform members in advance by email or another suitable communication channel.
Pierre Robert Group AS may discontinue or replace Min Pierre Robert. In the event of a planned discontinuation, members will, as a general rule, receive at least 30 days' notice.
Any benefits earned or granted will be handled in accordance with the terms for these and applicable legislation.
If the membership program must be ended as a result of legislation, orders from the authorities, or other circumstances beyond our control, it may be necessary to discontinue the program with shorter notice or immediately.
Pierre Robert Group AS may end a membership if the member materially breaches the membership terms, misuses member benefits, or deliberately provides incorrect information to obtain benefits.
As a general rule, the member shall be given the opportunity to explain or remedy the matter before the membership is ended, unless the nature of the breach means that immediate termination is necessary.
4. Force majeure
If extraordinary circumstances beyond our control arise that make it impossible or unreasonably difficult to fulfill our obligations under the membership terms, the affected obligations may be temporarily postponed for as long as the situation lasts.
Such circumstances may include war, extensive labor disputes, natural disasters, serious operational disruptions, fire, or intervention by public authorities.
This provision does not limit the rights the member has under mandatory legislation.
5. Disputes and governing law
These membership terms are governed by Norwegian law.
If a disagreement arises about the interpretation or performance of the membership terms, we encourage you to first contact us so that we can try to find a solution.
Any disputes are handled by a competent Norwegian court in accordance with the applicable rules on venue.
The membership terms do not limit the rights you have under mandatory consumer legislation.
6. Contact
Please contact us if you have questions about Min Pierre Robert, the membership terms, or your membership.
Pierre Robert Group AS
Org. no.: 912 692 094
Karenslyst allé 9
0278 Oslo, Norway
Email: forbruker@pierrerobert.no
Website: www.pierrerobert.no