Information
Shipping and returns
We offer the following shipping prices in the online store:
Over 500 kroner: free shipping
Under 500 kroner: 69 kroner
Delivery
Normal delivery time is 1 to 3 business days. During campaigns and peak season delivery may take a little longer.
You will receive tracking information once the parcel has left our warehouse.
For uncollected parcels we reserve the right to charge the customer the actual costs of shipping, return shipping and handling, up to a maximum of 149 kr.
Return cost
When you use the right of withdrawal, the customer pays the return cost. The return cost is deducted from the amount refunded: 49 kroner
The return cost applies per return.
Right of withdrawal
When buying in the online store you have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act. The period runs from the day you receive the item. To use it you must return your order within the deadline.
Exception from the right of withdrawal on grounds of hygiene.
Underwear, tights and stockings are sealed on grounds of health and hygiene.
The right of withdrawal lapses if the seal is broken.
This follows the Right of Withdrawal Act, which exempts sealed goods that are unsuitable for return on grounds of hygiene once the seal is broken.
If the seal is intact the item can be returned within the withdrawal period.
Condition of the item on return
When you use the right of withdrawal the item must be returned in substantially the same condition and quantity as it was received.
You may examine the item as you would in a physical shop. If it has been used beyond that and has lost value, we may deduct a proportionate amount from the refund.
Refund
When you use the right of withdrawal we refund the purchase price of the item.
The original standard shipping cost is refunded on a full return. Refunds are made no later than 14 days after we have been notified that you wish to use the right of withdrawal. We may withhold payment until we have received the item, or until you have documented that it has been sent back.
On a partial return the shipping cost is not refunded. Refunds are made using the same means of payment used for the purchase, unless otherwise agreed.
Exchange
If you would like a different size or item, we recommend placing a new order and returning the item you do not wish to keep.
Complaints
If the item has a fault or defect the Norwegian Consumer Purchases Act applies. Contact customer service as soon as possible if you discover a fault.