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Accessibility statement

Last updated: 12 November 2026

Pierre Robert Group AS wants everyone to be able to shop at pierrerobert.no, whatever their abilities. This statement describes how accessible the shop is today, what we know does not work well enough yet, and how to tell us when something is hard to use.

Which requirements apply

As a private business, we are required to make our website universally designed under section 18 of the Norwegian Equality and Anti-Discrimination Act and section 4 of the Regulations on universal design of ICT solutions. The regulations require websites to meet WCAG 2.0 at levels A and AA, except success criteria 1.2.3, 1.2.4 and 1.2.5.

The duty to publish an accessibility statement applies to public bodies. We publish this one voluntarily, because we think you have a right to know how the website works.

How we tested

The website was reviewed on 12 November 2026 against WCAG 2.1 levels A and AA, which covers the requirements in the regulations. We tested the home page, category pages, product pages, search, the cart, the menu, the checkout up to the shipping and payment services, sign-in and My account, content pages, the cookie information, the error page and the newsletter sign-up – in Norwegian and English, on mobile and desktop.

We combined automated checks with manual testing: keyboard navigation, visible focus, reflow at 320 pixels wide (equivalent to 400% zoom), increased text spacing, contrast, forms and error messages, text alternatives and the reduced-motion setting.

Status

The website partially meets the requirements. Below is what we know is not right, and when we aim to have it fixed.

Known issues

  • Text over images. In some places, including the home page, white text sits on light images with too little contrast (WCAG 1.4.3). Target: fixed by 15 December 2026.

  • Product group selector on the home page. The options that are not selected (Women, Men, Kids) have too little contrast (WCAG 1.4.3). Target: fixed by 15 December 2026.

  • Video on the home page. The video at the top of the home page loops and has no pause button (WCAG 2.2.2). If you have turned on reduced motion in your operating system, it does not play. Target: pause button by 15 December 2026.

  • English text on Norwegian pages. The field names and options in the contact form, and the heading of the men's page, appear in English on Norwegian pages (WCAG 3.1.2 and 3.3.2). Target: fixed by 15 December 2026.

  • Text alternatives. Some editorial images have no text alternative and are treated as decoration (WCAG 1.1.1). Product images have text alternatives. Target: fixed by 31 December 2026.

  • Mobile menu. When you tab past the last link in the mobile menu, focus lands once on an invisible element before returning to the top (WCAG 2.4.7). Target: fixed by 15 December 2026.

  • Fixed, published in the next update. Focus that was lost when changing a quantity in the cart or submitting the sign-in form (WCAG 2.4.3), product lists that grew wider than the screen at 320 pixels (WCAG 1.4.10), missing page titles on some content pages (WCAG 2.4.2) and a link without a name in the cart (WCAG 4.1.2).

Content from other providers

Shipping (Ingrid), payment (Kustom) and the cookie consent banner (Cookiebot) are provided by others and shown in their own frames on the page. We have not tested the content of these services. We know that the “Allow all” button in the consent banner has too little contrast (WCAG 1.4.3). If you have trouble completing a purchase, customer service will help you.

Report a problem

Found something that does not work, or need content in another format? Contact customer service at forbruker@pierrerobert.no or use the contact form. Please tell us which page it concerns and which assistive technology you use. We will reply as soon as we can.

Supervision and complaints

The Authority for Universal Design of ICT (Uutilsynet), part of the Norwegian Digitalisation Agency, checks that websites meet the requirements. You can report shortcomings to Uutilsynet.

If you believe you have been discriminated against because the website is not universally designed, you can get free guidance from the Equality and Anti-Discrimination Ombud and bring a complaint before the Anti-Discrimination Tribunal.